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Warranty Clause

Finish Warranty


Aurum Flooring LLC warrants to the original retail purchaser that the finish, when used under normal residential traffic conditions, will not wear through or separate from the wood for a period of 25 years from the date of purchase. Gloss reduction is not considered a manufacturing defect and is not included in this warranty. Finish warranty excludes any surface checks/splits caused by improper environmental conditions, scratches, indentations, and color change from indoor UV light, sunlight, or natural aging. Aurum Flooring LLC prohibits the use of any adhesive tape on the flooring during installation or thereafter. This includes tapes specifically made for wood flooring, such as blue or green masking tapes. Pressure-sensitive adhesives, which are polymers, can bond with the finish of a floor and potentially harm the finish when removed. Such use of any tapes voids this warranty, and no claims will be addressed regarding defects in the finish resulting from tape usage.
The Aurum Flooring LLC installation and maintenance instructions must be followed as a condition for these warranties to have effect. You may obtain these instructions directly from Aurum Flooring LLC by downloading/printing them from our website or emailing a request to aurumflooring@gmail.com

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Structural Warranty


Aurum Flooring LLC warrants that the residential flooring sold under this warranty is, at the time of sale, free from defects in material and manufacture and that it conforms to Aurum Flooring LLC’s standard specifications for the product category. Aurum Flooring LLC further warrants that, when installed and maintained according to Aurum Flooring LLC specifications, and when used according to its intended purpose, the flooring will not delaminate, separate, buckle, or cup as a result of a manufacturing defect.

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Stair Nose Structural Warranty


Aurum Flooring LLC warrants to the original retail purchaser that the nosing will be free from defects in material and workmanship when installed and maintained according to Aurum Flooring LLC specifications. If a nosing fails, Aurum Flooring LLC will replace or repair, at its option, for as long as the original retail purchaser still owns the property where the nosing was installed. Inspect nosing before installation; once any material is installed, it is considered accepted and approved. Although nosing is designed to be the closest representation of the actual floor, variation in color, texture, shading, grain, knots, and distressing may be evident and, in some species, even extensive. This is normal and is not considered a defect.


PLEASE NOTE: Nosing and trim are not covered by a finish warranty.

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Warranty Exclusions

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  • Checks, splits, or delamination caused by improper environmental conditions.

  • Failure to maintain the environment at a humidity range of 30%-50% year-round and a room temperature of 60º to 80ºF.

  • Color variations in flooring are a natural occurrence due to the species, age, character of flooring, and exposure to UV light or sunlight. New and/or replacement flooring may not match display samples and/or existing flooring.

  • Due to color variations of product and/or samples, Aurum Flooring LLC is not responsible for the consumer matching flooring to other wood products, such as cabinets, stair railings, trim, and any existing moldings.

  • Normal exposure to sunlight will bring about changes in the shading of any hardwood floor as the floor ages. Area rugs should be moved occasionally as they block sunlight and may give the appearance of discoloring under the rug. This is not a product defect.

  • Improper installation/maintenance and failure to adhere to Aurum Flooring LLC installation/maintenance instructions.

  • It is the responsibility of the installer and/or the homeowner to inspect boards prior to installation. Aurum Flooring LLC accepts no responsibility for costs of product or labor when boards with visible defects have been installed.

  • Indentations or scratches caused by furniture, appliances, pet claws, spiked or damaged heels, pivot points, sand and pebbles, or other abrasive materials. Negligence is not covered under this warranty.

  • Damage due to water and/or moisture, including but not limited to, damage resulting from broken or leaking pipes, wet mopping, weather conditions, or natural disasters.

  • Insect infestation after product leaves Aurum Flooring LLC facilities.

  • Abuse, neglect, abnormal use, or misuse, including the application of solvents, corrosives, or other chemicals. Improper cleaning or maintenance products.

  • Squeaking or popping sounds on stapled or nail-down products.

This Warranty is made subject to the following conditions:


This warranty does not cover damage to the finish as a result of incorrect maintenance, accidents, neglect, or abuse, including damages such as scratches, indentations, or discoloration. All claims against surface wear must be easily visible, affect at least 10% of the entire floor, and exceed 200 square feet. Gloss reduction is not considered surface wear.

In the event of a finish defect, Aurum Flooring LLC will, at its discretion, repair the defective planks, replace the defective planks, or refund the amount equal to the price paid for the portion of the defective planks, prorated from the date of installation. This is the sole and exclusive remedy under this warranty. Additionally, the use of any non-conforming adhesives will void the warranty.

To be covered under this limited warranty, the flooring must be properly installed by a licensed flooring contractor in accordance with all installation instructions provided by Aurum Flooring LLC. This warranty does not cover damage arising from improper installation of the flooring. Flooring must be purchased from an authorized dealer of Aurum Flooring LLC products. Aurum Flooring LLC offers no additional warranties, express or implied, other than those set forth herein. Neither your retailer nor anyone else has the authority to alter the terms of this warranty. Any representations or promises made by your retailer or installer are not binding on Aurum Flooring LLC.

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Additional Notes:


Aurum Flooring LLC considers flooring that has been installed as having been accepted as ordered. Prior to installation, the homeowner, dealer, or installer has the responsibility to inspect the product to ensure proper milling, species, color, grade, finish, and structural integrity. The installer must use reasonable selectivity and hold out or cut off pieces with defects, whatever the cause. No credit will be given for boards installed with visible defects or variances.

This warranty does not cover damages caused by improper transportation, storage, or installation of the flooring. It also excludes any defects unless the square footage of defective flooring exceeds 10% of the total square footage purchased.

Manufacturing defects in flooring that are visible or could reasonably have been discovered by the purchaser or installer prior to installation must be reported to Aurum Flooring LLC before the flooring is installed. If not properly notified, Aurum Flooring LLC shall not be held liable for any costs or expenses incurred as a result of the purchase or installation of defective or unsatisfactory flooring.

Due to the natural materials and unique finishing processes, Aurum Flooring LLC wood products may experience tonal and color variation between planks. This can be affected by time in or out of the box, weather, temperature, location, moisture levels, or proper maintenance and installation. To avoid dramatic variation, primarily caused by aging, installation should be completed using planks from the same lot.

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Claims Services:


Any claim under these warranties must be made by contacting your retailer within 30 days of detection. Proof of purchase, including the date of purchase, must be presented to make a claim. All claims must be filed through your Aurum Flooring LLC dealer. If Aurum Flooring LLC accepts a claim under this warranty, it will repair or replace, at its discretion, the affected materials.

If the design of the claimed flooring is no longer available, Aurum Flooring LLC will replace the affected material with another design of equal value. However, Aurum Flooring LLC will not accept responsibility for costs related to shipping, handling, labor to remove or install flooring, or any other incidental expenses. Replacement flooring is not guaranteed to match the original in terms of color, tone, pattern, or other natural characteristics.

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These warranties are not transferable and extend only to the original end-consumer.

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DISCLAIMER:


Aurum Flooring LLC DISCLAIMS LIABILITY FOR INCIDENTAL AND CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO DOWNTIME, LOSS OF USE OF FLOORING OR FACILITIES, LOSS OF PROFIT OR REVENUE, AND BREACH OF ANY EXPRESS OR IMPLIED WARRANTY. THIS INCLUDES BUT IS NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THIS PRODUCT. THE ABOVE REMEDIES ARE THE CUSTOMER'S SOLE AND EXCLUSIVE REMEDIES FOR CLAIMS ON THIS PRODUCT.

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This writing is the complete and exclusive statement of the warranty and supersedes all other express and/or statutory warranties. No waiver or amendment shall be valid unless in writing and signed by an authorized representative of Aurum Flooring LLC.

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